FAQ & Site Info

At WatchMonde, we always offer free of charge shipping via Hongkong Post Registered Airmail and China Post Air Mail for all countries we ship to. If you’d like your delivery sooner, we also offer EMS ( Express Mail Service) and DHL postal services at very reasonble flat rates for most countries. EMS or DHL availability and shipping costs for your contry can be checked during the checkout process.

To check the status of your order, please proceed to this link: http://www.track-trace.com/post and fill in the tracking number we provided to you. Please, note that tracking updates on Hongkong Post Service site are generally available in 2-4 days after tracking number is provided to you. If you do not see your order or have further questions, feel free to contact our Customer Service.

If you wish to cancel your order, please email us through our online contact form. Please note that we can only cancel order if they have not yet shipped.

Yes. We ship free of charge to most international destinations via Hongkong Post Registered Airmail. EMS ( Express Mail Service) and DHL are available at very reasonable flat rates. Please note: We cannot be responsible for additional costs, such as customs, duties, VAT, taxes, etc. You may want to contact your local customs office for an estimate before ordering. See our Shipping Information page for more detailed shipping information.

We want you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept your return within 14 days from the date you received it. Returned merchandise must include the manufacturer packaging, manuals and warranty cards along with all other paperwork. Returned merchandise must be in the same condition as when it was received. Used or worn merchandise cannot be returned.

Please contact one of our Service Representatives through our contact form. Our dedicated service team will be happy to assist you.

WatchMonde sells only New and Genuine Brand Name Products. With our 14 day return policy, we provide the comfort necessary to place your online order. Your satisfaction is our goal.

Yes, all of our watches come in the original manufacturer's packaging, complete with official paperwork.

A chronograph is a watch that has a stopwatch function. Typically, the top pusher will start and stop the chronograph. The bottom pusher will reset it. The chronograph generally cannot reset in the running state. Special Fly back models allow the chronograph to be reset at any time. The movement of a chronometer has passed a series of accurate time keeping tests, and is certified as a superior timekeeper. Many watch makers will put their movements through this test to illustrate their accuracy. The dial will typically have the word "Chronometer" or "Chronometre" on the dial. If a watch is described simply as a "chrono", it is generally safe to assume it is a chronograph.

This depends on the age of the watch and the types of functions (e.g., stopwatch, chronograph applications, alarms, second hand, etc.). Expect to replace your watch battery every two to five years.

A watch crystal is a transparent cover which protects the watch dial.

Although automatic mechanical watches do not have batteries, some simple maintenance is necessary for continued and long-lasting accurate use. Self-winding automatic watches depend on the movement of the arm to operate and do require some winding, even if you wear your watch on a daily basis. If you wear your automatic watch every day, it is best to wind it once every two weeks to keep the wheels in motion and lubricated with oil fluid. Simply wind the crown (the same knob used to adjust the time and date) until you meet slight resistance. If you do not wear your automatic watch every day, you should try to wind it at least twice a week to ensure continuous operation, as well as keeping the inside mechanism in complete running order. Try to wind your mechanical watch at the same time every day. This is extremely beneficial for the mechanism.